We want you to feel confident when ordering from our shop, and we always do our best to help if any issues arise.
Due to the collectible and limited nature of many of our products, items in original condition are generally not eligible for return or exchange once delivered. Opened card decks, used items, digital products, and limited edition collectibles cannot be returned.
However, if your order arrives damaged, defective, or is lost during transit, please contact us and we will gladly assist you.
All shipments are insured. In cases of confirmed loss or shipping damage, replacement items can be sent without additional cost to the customer whenever possible.
If your package arrives damaged, please contact us within 7 days of delivery and include photos of the package and the item.
For lost shipments, we may ask for a short written confirmation before opening an insurance claim and arranging a replacement.
Please note that shipping fees are non-refundable unless the issue was caused by a shipping or fulfillment error on our side.
If you experience any problems with your order, we encourage you to contact us directly. Even in situations outside the standard return policy, we always try to find a fair and reasonable solution whenever possible.
Contact:
info@unainspace.com
